Terms & Conditions

1. Acceptance of Terms

By accessing or using the Arrivalbox website, applications, or services (collectively, the "Service"), you agree to these Terms & Conditions ("Terms"). If you do not agree, do not use the Service.

These Terms apply to all users, including Hosts (sellers) and Guests (buyers). Additional provisions specific to Hosts and Guests are highlighted below.

2. Marketplace Role

Arrivalbox is a marketplace platform that facilitates purchases between Hosts (independent sellers) and Guests. Arrivalbox is not the seller or merchant of record for Host listings, does not manufacture, warehouse, or ship listed goods, and does not take title to goods. Hosts are solely responsible for their listings, fulfillment, quality, legality, taxes, and customer service.

3. Accounts & Eligibility

• Accounts. You must provide accurate information and keep your account secure. You are responsible for activities under your account.
• Eligibility. You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to create an account or transact through the Service. The Service is not intended for children.
• Compliance. You agree to comply with all applicable laws, including local regulations governing goods and services listed by Hosts and purchased by Guests.

4. Fees & Payments

• Platform Fee. Arrivalbox charges Hosts a platform fee that is currently typically 3% of the order subtotal, deducted from amounts processed through Stripe. Current fees and any updates are disclosed in the Service.
• Payment Processing. Payments are processed through Stripe, including Stripe Connect for Host onboarding and payouts. By using payment features, you authorize Arrivalbox and Stripe to process charges, application fees, transfers, holds, reversals, and refunds as needed to operate the Service.
• Payout Timing. Guest payments are generally processed at checkout. Payout availability and transfer timing are determined by Stripe based on account status, settlement timing, risk controls, disputes, and compliance reviews.
• Off-sets & Holds. You authorize Arrivalbox to withhold, offset, or reverse amounts for refunds, chargebacks, adjustments, fees, or reserves, to the extent permitted by law and payment provider rules.

5. Additional Terms for Hosts

• Onboarding. Hosts must successfully complete Stripe Connect onboarding (including KYC and required verification) and maintain accurate legal, tax, and banking details. Hosts are also subject to Stripe's applicable connected account terms and policies.
• Listings. Hosts are solely responsible for the accuracy, legality, and quality of listings and for ensuring goods/services match descriptions.
• Fulfillment. Hosts are solely responsible for procuring and ensuring delivery of the agreed‑upon goods/services to Guests.
• Taxes & Compliance. Hosts are solely responsible for all taxes (e.g., sales/use/VAT), permits, licensing, and regulatory compliance related to their listings and payouts.
• Policies. Hosts may set cancellation and refund policies, provided they comply with law and these Terms. Arrivalbox may override or issue refunds/credits at its discretion in cases such as non‑delivery, fraud, or abuse.

6. Additional Terms for Guests

• Purchases. When you purchase, you buy from a Host, not from Arrivalbox. Review the Host's listing and policies carefully before ordering.
• Charges. You authorize charges for orders, fees, taxes, and any adjustments per the Host's policy and these Terms.
• Payment & Payout Timing. Payment confirmation, settlement, and payout timing may vary based on Stripe processing times, risk controls, and dispute activity.

7. Delivery, Cancellations & Refunds

• Delivery. Hosts are responsible for ensuring timely delivery of the agreed‑upon goods/services.
• Cancellations. Cancellation terms are set by the Host; consult the listing or Host policy. Arrivalbox may intervene where required by law or to address fraud, abuse, or safety concerns.
• Refunds. Refunds are primarily managed by Hosts under their policies. Arrivalbox may, in its discretion, issue or require refunds/credits in cases including non‑delivery, misrepresentation, prohibited items, fraud, or chargebacks.

8. Dispute Process (Marketplace)

If the agreed‑upon purchase was not made or delivered, the Guest must contact the Host promptly. If unresolved, the Guest may escalate to Arrivalbox within 24 hours after guest check-in with reasonable documentation (e.g., order number, communications, photos/receipts). Arrivalbox may investigate and decide remedies in its discretion, including refunds or credits, and may offset such amounts from Host payouts.

9. User Content & Licenses

Users retain ownership of content they submit (e.g., listings, photos, messages). You grant Arrivalbox a nonexclusive, worldwide, royalty‑free license to host, store, reproduce, display, and distribute your content solely to operate, provide, and promote the Service. You represent and warrant you have all rights necessary for the content you submit.

10. Acceptable Use

• No illegal, infringing, deceptive, or harmful activities.
• No attempts to bypass security, scrape, or abuse platform resources.
• No harassment, hate, or violations of others' rights.
• Comply with all applicable laws and these Terms.

11. Prohibited Items

Listings must not include illegal items, weapons, drugs. Hosts must also comply with all local restrictions and platform policies.

12. Alcohol Policy

Hosts may list alcohol only where lawful; Guests must provide valid government ID upon delivery or pickup; Hosts are responsible for verifying age and compliance with local laws.

13. Intellectual Property

The Service, including all software, logos, and content provided by Arrivalbox, is owned by or licensed to Arrivalbox and protected by law. These Terms do not grant you any rights to use Arrivalbox trademarks or branding except as expressly permitted.

14. Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to our collection and use of information as described there.

Certain features are powered by third-party services, including Stripe (payments) and Google Maps Platform (address and location features). Your use of those features is also subject to the applicable third-party terms and privacy policies.

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARRIVALBOX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. ARRIVALBOX DOES NOT CONTROL OR GUARANTEE HOST LISTINGS, QUALITY, LEGALITY, AVAILABILITY, OR TIMELY DELIVERY.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARRIVALBOX AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT LIABILITY CANNOT BE EXCLUDED, THE TOTAL AGGREGATE LIABILITY OF ARRIVALBOX FOR ANY CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO ARRIVALBOX (EXCLUDING AMOUNTS PAID TO HOSTS) IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

17. Indemnification

You agree to defend, indemnify, and hold harmless Arrivalbox from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising from or related to (a) your use of the Service; (b) your listings, content, goods/services, or interactions; (c) your violation of law or these Terms; or (d) any dispute between you and another user.

18. Suspension & Termination

We may suspend or terminate access to the Service (including removing listings or holding payouts) if we believe you have violated these Terms, engaged in fraud or illegal conduct, or risk harm to users or the platform. You may stop using the Service at any time. Sections that by their nature should survive termination will survive.

19. Governing Law & Venue

These Terms are governed by the laws of New York, USA, without regard to conflict‑of‑laws rules. You agree to the exclusive jurisdiction and venue of the state and federal courts located in New York, New York for any dispute arising out of or relating to these Terms or the Service.

20. Changes to Terms

We may update these Terms from time to time. The Effective Date will be updated when changes are posted. Material changes will be communicated through the Service or by email where appropriate. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

21. Contact

Arrivalbox LLC • New York, United States

Email: support@arrivalbox.io